Thank you for your patience on Monday (02/01) when the District experienced an internet outage.
WHAT CAUSED THE OUTAGE?
The outage appears to have been caused by a software bug in one of the
District's switches located at the Heritage Middle School location. The
software bug--in reality, think of it as "firmware" or "operating
system" for a piece of network equipment--took some time to identify and
bypass. At this time, it is unknown what may have caused the glitch
that resulted in the outage.
WHAT TOOK SO LONG?
As you might imagine, since the outage began mid-morning and lasted
until the afternoon, it was a difficult problem to diagnose. ECTO
Network team members with collaboratively with Cisco--who make the
equipment--and, later in the day, Computer Solutions, whom you may
remember helped us make the move to the new Network Operations Center
(NOC). In the end, ECTO staff was able to bypass the problematic piece
of equipment (a short-term strategy, however).
WHEN WILL THIS BE RESOLVED?
On Tuesday (02/02) at 4:00pm, the EC TechOps team will work to refresh
the software causing the problem on this critical piece of networking
equipment, hopefully ensuring that the problem will not re-occur. Our
partner, Computer Solutions, will also have network engineer(s) on hand
to provide assistance as needed (at no cost). Resolving it may take less
than an hour, or if challenges arise, much longer. If the outage should
re-occur on Tuesday, then this timeline will be accelerated.
THANK YOU FOR YOUR PATIENCE!
Your patience is appreciated as ECTO works to resolve these issues that
impact teaching, learning and leading in the ECISD. Please be aware that
in event of an outage, updates are sent out periodically via Telegram to principals and Campus Technology Coordinators. Also, you can follow #ectoupdate via Twitter.
With appreciation for your patience,
Miguel Guhlin
Director, Technology Operations
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