Systems and Network Access Restored! #ecisdtweets

Trying to get some work done from home this weekend? If you were, you may have noticed that your ECISD GoogleApps emails weren't going out, that you couldn't access the ECISD Web Site, as well as Eduphoria and other services. These problems were due to a problem resulting from the Network Operations Center (NOC) relocation that took place earlier this month (January, 2016).

Did you know that in case of an ECISD Web Site outage, you can still access some critical links online at http://tinyurl.com/eccritical ?

As soon as EC Technology Operations (ECTO) became aware of the outages, staff began working to resolve them after notifying staff using the Telegram network, an alternative communication system based on personal mobile devices connecting district and campus leaders to keep them in the loop. You can find out more about Telegram online at http://tinyurl.com/ectelegrams

Below is an example of emails and tweets shared during the outage:

WHEN ISSUE WAS RESOLVED: 

Thank you for your patience. Please be aware that the network/internet outage that resulted in loss of access to GoogleApps, Schoolwires web site, and other services has been resolved. The problem was found to be a series of equipment--software, not hardware thank goodness--that had a delayed reaction to the relocation of the District's Network Operations Center (NOC) that took place in earlier this month. 

If you sent emails out yesterday during the outage, please be aware that those emails probably did NOT get delivered to their intended recipients. You will want to resend those emails.

Tweet: 

ECTO UPDATE: outage appears to be internal problem not @Schoolwires since other sites are affected. ECTO STAFF trying to fix #ecisdtweets 

Thank you again for your support and patience!