Using ARMS to Reset Your Active Directory Password and/or Google

You must first have set up your ARMS account with a challenge question prior to attempting to reset your password.The steps are as follows:

1. Login to ARMS (https://arms.ec.isd) the first time to setup your account. The username and password for this is your Active Directory (AD) username and password This is the Username and Password you use to log into your computer. As a part of this process, you will be asked to set responses to several security questions.
2. Go to the ARMS (https://arms.ec.isd) website and click on the Forgot My Password link.
3. Enter your username, firstname.lastname. Answer one of the challenge questions that you created when you setup your account and enter the new password.
4. Students will need to answer two of the challenge question before entering their new password.
5. Check your email; an email will have been sent notifying you that your password was changed.

Additional notes: If you change their Google password via Google MyAccount interface, this will only affect Google. However, if you or someone else uses ARMS or Active Directory (AD) to reset the password then the Google password will be reset to the new password.  If you are using Windows’ Ctrl/Alt/Delete to reset your Windows password, and are authenticated to the network then this will also change your Google and AD account passwords.

ARMS Video Tutorial:

Changing Your Gmail/GoogleApps for Education Password